Frequently asked questions

Clear answers before the work begins.

Explore practical questions about our services, process and ways of working. If your brief does not fit neatly into one area, we can help identify the right place to start.

Brand & Visual Identity

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What does a brand identity project include?

The exact scope depends on what the organisation needs, but it can include brand foundations, naming, tone of voice, logo design, typography, colour, imagery, graphic systems, guidelines and the priority templates needed for launch.

Can you refresh an existing brand without replacing everything?

Yes. A refresh can preserve the recognition and equity that already exist while improving the parts that feel inconsistent, dated or difficult to use. We agree what should remain before developing what needs to change.

Will the identity work across digital, print and physical spaces?

We test the system against the formats that matter to your organisation. That may include websites, social content, presentations, campaigns, packaging, signage or event environments, so the identity is useful beyond a launch document.

Do you only work with businesses in Guildford?

No. Knottfield is based in Guildford, Surrey, and works collaboratively with organisations across the globe. Projects can be managed through a practical mix of remote sessions and in-person meetings where useful.

Digital Marketing Creative

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Does Knottfield manage digital marketing channels or paid media?

Our core role is creative direction and design. We develop the campaign ideas, assets and systems your internal team, media agency or channel specialist needs. Paid media management can be arranged through trusted specialist partners where required.

Can you work within our existing brand guidelines?

Yes. We can strengthen how an established identity behaves across digital marketing without changing its foundations. Where the guidance is limited, we can define practical rules and templates that remain consistent with the wider brand.

Do you support one-off campaigns as well as regular content?

Yes. We work on focused launches and campaign suites, as well as ongoing monthly creative partnerships. The right structure depends on the volume, channels and level of creative development required.

What do you need before starting a digital campaign?

We normally begin with the brand assets, campaign objective, audience, messages, channel plan, specifications and approval process. Where strategy, copy, media or development is handled elsewhere, we coordinate the creative requirements with those teams.

Presentation Design

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Can you improve an existing presentation rather than start again?

Yes. We can retain the strongest content and brand elements while improving the story, hierarchy and consistency. We first identify what is working, what is missing and where the audience is likely to lose the thread.

Do you help with the presentation story as well as the design?

Yes. Presentation design works best when structure and visuals are considered together. We can help organise supplied content, identify the main message and shape the sequence, while your team remains responsible for approving the factual and commercial detail.

Which presentation software do you work in?

We agree the most useful format around how the deck will be presented, edited and shared. The final handover can include editable files, reusable master layouts and any supporting assets needed by the team.

Can you create an ongoing presentation template for our team?

Yes. We can build a practical slide system around recurring content, with enough flexibility for different stories while protecting the brand, hierarchy and quality of everyday presentations.

Ongoing Creative Support

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Is ongoing creative support the same as a design retainer?

Design retainer is a common search term for this kind of relationship. We describe it as ongoing creative support because the emphasis is on becoming a useful extension of the team, with an agreed monthly workflow rather than a disconnected allocation of hours.

What can be included in an ongoing partnership?

The scope can cover creative direction, campaigns, social content, paid ads, email, website assets, presentations, print, packaging and event materials. We agree the likely mix before starting and review it as priorities change.

How are briefs and priorities managed?

We establish who supplies inputs, who approves work and how priorities are agreed. Planned activity is organised around a clear monthly rhythm, while the workflow retains enough flexibility for genuine changes in the marketing calendar.

Can we begin with a standalone project?

Yes. A focused project can be a practical way to establish the working relationship and understand the brand before moving into ongoing support. There is no need to commit to a monthly arrangement before the fit and requirements are clear.

Tell us what you are considering.

Share the outline of your brief and we will help make the next step clear.